Akademiuddannelser > Courses in English > Leadership Skills for Operations Managers

Leadership Skills for Operations Managers (Ledelse i praksis)

Academy Program
Leadership

Scope
10 ECTS credits

Duration
8 weeks

Master Communication and Conflict in the Danish Workplace

Thriving in the Danish workplace requires more than just doing your job well - it calls for strong communication, an understanding of conflict, awareness of how your behavior affects others, and the ability to give and receive feedback respectfully, even on sensitive topics.

This program equips you with practical tools through communicative coaching and constructive conflict management, helping you navigate challenges with confidence and maintain your energy in a busy, ever-changing work environment.

Whether you are a manager or not, clear and effective leadership skills are essential for building strong relationships with colleagues and employees. You will leave the program with enhanced communication skills, improved conflict resolution abilities, better teamwork dynamics, and a deeper understanding of Danish workplace culture.

Spring 2026

Module 1:

  • 22th of April

  • 23th of April

Module 2:

  • 4th of May

  • 5th of May

Module 3:

  • 1st of June

  • 2nd of June

Exam (30 min.):

  • 19th of June

Spring 2027

Dates coming soon

“An incredibly rewarding experience with high expertise and learning that provided me with more tools than I had dared to hope for.”

– Testimonial from a former student

Your takeaways

  • You’ll strengthen your leadership and create the conditions for your team to perform at their best.

  • You’ll communicate clearly and effectively across all levels of your organization.

  • You’ll address and resolve conflicts constructively, without draining yourself or others.

  • You’ll leverage your strengths when collaborating with colleagues.

  • You’ll integrate coaching naturally into your daily interactions.

  • You’ll analyze friction and disagreements to focus your efforts where they matter most.

  • You’ll foster a culture of responsibility, freeing up energy to prevent conflicts.

  • You’ll conduct difficult conversations and give feedback that drives positive outcomes.

  • You’ll delegate effectively and know when to coach versus instruct.

  • You’ll become clearer as a leader and increase your overall leadership quality.

 

Who this program is for

The course is for you who want to strengthen your leadership skills and your ability to manage operations effectively – and turn team performance into better results for your organisation.

It is relevant for you:

  • If you are an operations manager, department manager, or team leader with responsibility for daily operations and staff performance

  • If you are a manager or owner in a smaller or growing organisation, influencing strategy, processes, and results across multiple areas

  • If you are a middle manager or team leader, e.g., restaurant manager, kitchen manager, front office manager, or conference manager, responsible for department performance

  • If you are a team member with expanded responsibilities, e.g., assistant managers or supervisors in operations, who can impact processes and results in your area

  • If you want to develop your ability to lead teams, communicate effectively, and foster collaboration across departments

The training is tailored to the challenges you face in your daily work and gives you practical tools to lead your team, improve operational efficiency, and create measurable results.

 

Want to know more?

If you have any questions or would like a non-binding conversation about our programmes, you are very welcome to contact our Education Team.

Email: uddannelse@asnaes-vangstrup.dk
Phone: 22 63 48 00

 

Price

Participant fee for the academy module offered by Erhvervsakademi København: DKK 8,990

Additional services from Asnæs & Vangstrup (industry adaptation, implementation tools, consulting, coaching, etc.): DKK 10,810 excl. VAT and catering

Total price: DKK 19,800 excl. VAT and catering

All other initiatives and costs are independent of the academy programme.

Please note that it is possible to apply for financial support and reimbursement for your education. To check your eligibility, scroll further down the page and read more under the Financial support section. Here you will find all the information you need.

 

Financial support

You can apply for various types of financial support, including:

  • Omstillingsfonden

  • SVU (State Educational Support for Adults)

  • Competence Funds

You can read more about your options for educational support here: Reimbursement.

Contact us at uddannelse@asnaes-vangstrup.dk, and we will help you explore your options and prepare a calculation of the support you may be eligible for.

 

Practical information

Virtual Learning + Development Days in Holte
The virtual learning takes place in our online learning environment, and you will receive a link from us before the course starts. All you need is a computer or mobile device with a camera and microphone.

The development days are held at our facilities in Holte – just 350 meters from Holte Station.

Examination
The course concludes with an oral exam combined with an assignment.
Upon passing, you will earn 10 ECTS credits in the academy module Leadership in Practice (AU in Leadership).

Reading and Writing Challenges
If you have reading or writing difficulties, or experience exam anxiety, this is not a barrier. We have methods in place to create a safe and supportive environment throughout the course.

 

Facilitator

Egill

Bertram

I have over 10 years of experience in the service and hospitality industry, where I’ve managed teams with different needs and levels of motivation. This has taught me to adapt my leadership style to foster both well-being and productivity.

I am motivated by helping people succeed together in a fast-paced environment. With a master’s degree in business administration and psychology, I bring both practical experience and a deep understanding of the dynamics that drive effective leadership and teamwork.

The program is offered by:

Developed and organized in collaboration with Asnæs & Vangstrup